a online job management & compliance system for
that replaces a manual, paper and Excel-based process.
Waterhouse Electrical is an electrical and engineering services company. Our bespoke online system replaces its manual, paper and Excel-based process.
Waterhouse had a requirement to replace its manual, paper and Excel-based process with a bespoke online system, that could also automate some of its processes and remove duplicate processes.
With a project of this scope and complexity, and where we were helping to change some of the existing internal processes, it was crucial to spend time with the client on site, getting a complete understanding of the current processes, what was working and where the current system was failing or too time consuming.
From this initial business process reengineering stage, we started mapping out the site functionality and structure, wireframing our proposals and undergoing several iterations after feedback from user testing.
The solution we designed enables Waterhouse to manage all of their client work online from one interface. Some of the processes that can now be managed online include: quoting on projects, managing clients and their projects, scheduling engineers' time, recording the work undertaken, highlighting any additional work that needs to be undertaken or that requires a quote, generating service reports that are required for compliance purposes and providing a complete audit trail of work undertaken, when and by whom and includes an asset register per client.
A dashboard view is available to alert Waterhouse to any overdue work, and there are additional alerts within reports based on a traffic light system.
From a technical perspective, the site is build using ASP.NET MVC and incorporates lots of new technology that is used to provide a good user experience such an AngularJS and a Neo4j graph database for data flexibility.
This is a great example of the ability we have to design, build and project manage complex online software systems, built to budget and to time schedule.